BD188 privacy policy Bangladesh

This BD188 privacy policy Bangladesh explains how we collect, use, store, and share your personal data when you use our online casino and sports betting services in Bangladesh. It applies when you create an account, place bets, play, make deposits or withdrawals in ৳, contact support, or use our website and related services. This policy should be read together with our Terms of Service and Disclaimer so you understand both privacy and platform rules. If you do not agree with this policy, you should stop using the services and avoid submitting personal data through our site.

1. Scope and Data Controller

We act as the data controller for personal data processed in connection with our platform, meaning we decide why and how your personal data is processed. This policy covers data collected through our website, account registration, verification, customer support, and any related features that link to this policy. It does not cover third-party sites that may be reachable from our pages; those services control their own privacy practices. Where we use service providers to process data for us, they act as processors under our instructions and must apply appropriate data protection and data security measures.

2. Personal Data We Collect

We collect personal data you provide directly, data generated through your use of the service, and data obtained from verification and security checks. Account data may include your name, username, date of birth, contact details, and login credentials. KYC data may include identity documents, selfies, proof of address, and verification results. Payment data may include deposit and withdrawal records, transaction references, and limited payment instrument details as provided by payment partners. Technical data may include IP address, device identifiers, browser details, timestamps, and activity logs to help protect accounts.

3. How We Use Your Data

We use your personal data to provide and operate the service, including account creation, authentication, deposits, withdrawals, and customer support. We also use data to keep the platform secure by detecting suspicious activity, preventing fraud, protecting against account takeover, and enforcing our rules. Verification and KYC checks help us confirm identity, age, and eligibility, and to meet compliance expectations applicable to gambling services. With your consent where required, we may use contact details for marketing messages about product updates, and you can opt out through account settings or support.

4. Legal Bases for Processing

We process personal data only where we have a valid legal basis. Contractual necessity applies when processing is required to provide the services you request, such as maintaining your account, processing deposits or withdrawals, and handling support queries. Legal obligation applies where we must meet requirements relating to identity verification, recordkeeping, and responding to lawful requests from competent authorities. Legitimate interests apply to security monitoring, fraud prevention, service improvement, and protecting our rights, provided those interests are not overridden by your rights. Consent applies to certain cookies and marketing where required.

5. Data Sharing and Disclosures

We share personal data only as needed to run the service, comply with the law, and protect users and our platform. We may share data with payment processors and banking or payment partners to complete deposits and withdrawals, and with vetted service providers that support hosting, analytics, customer support tooling, identity verification, and security monitoring. We may disclose information to the local gambling regulator and other competent authorities in Bangladesh where required, including for compliance checks, investigations, or lawful requests. We do not sell your personal data to third parties for profit.

6. International Data Transfers

Some of our service providers may process personal data outside Bangladesh due to where their infrastructure or support teams are located. When personal data is transferred internationally, we apply safeguards designed to protect confidentiality and integrity, such as contractual data protection commitments, access restrictions, and security controls aligned with recognized standards. We also assess the necessity of the transfer and limit the data shared to what is required for the specific service. Where feasible, we use encryption in transit and at rest, and we restrict vendor access using role-based permissions and logging.

7. Cookies and Tracking Choices

We use cookies and similar technologies to provide core site functions, maintain sessions, remember preferences, and help us understand how the service is used. Essential cookies are required for login, account security, and basic navigation. Performance cookies help us measure traffic and diagnose technical issues. Functional cookies remember choices like language and display preferences. Marketing cookies may be used to measure campaign effectiveness and show relevant messages where permitted; these are used only with consent where required. You can manage cookies through your browser settings and, where available, our on-site cookie controls.

8. Data Security Measures

We apply technical and organizational measures intended to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. Controls include encryption for data transmission where appropriate, secure storage practices, access controls based on job role, and monitoring for suspicious activity. We also use logging and audit trails to investigate security incidents and enforce policy compliance. While we take reasonable steps to protect your data, no online service can guarantee absolute security; you also play a role by using strong passwords, keeping credentials confidential, and contacting support promptly if you suspect unauthorized access.

9. Data Retention and Deletion

We retain personal data only for as long as necessary for the purposes described in this policy, including providing services, meeting legal and regulatory expectations, resolving disputes, and enforcing our agreements. Transaction and account records may be retained to support financial reconciliation, fraud prevention, and compliance obligations. KYC records may be retained to demonstrate verification and to prevent repeat abuse, subject to applicable retention requirements. When data is no longer needed, we delete or anonymize it using reasonable measures. Some data may remain in backups for a limited period before being overwritten.

10. Your Privacy Rights and Complaints

You may have rights over your personal data, depending on applicable rules, including the right to request access, correction, deletion, restriction, objection to certain processing, and data portability. You can also withdraw consent for marketing or certain cookies at any time, without affecting processing already performed. To make a request, contact our privacy team using the details in the Contact section; we may need to verify your identity before responding to protect your account. If you believe your complaint has not been resolved, you may also complain to the relevant data protection authority in Bangladesh.

11. Responsible Gambling and Minors

Our services are intended for adults only. You must be 18+ to create an account and use the platform, and we use KYC and age verification checks to help prevent underage access. We may process data related to responsible gambling controls, such as self-exclusion requests, deposit limits, or risk indicators, to support player protection and to comply with our policies. Gambling involves financial risk, and we encourage you to set limits and seek help if gambling stops being enjoyable. If we suspect an account belongs to a minor, we may suspend access and request verification.

12. Contact and Policy Updates

If you have questions about this policy, want to exercise your rights, or need help with KYC or account privacy, contact our support and privacy team through the help options available on the site and within your account. For account access issues, you can also use Login to reach the relevant recovery flows. We may update this policy from time to time to reflect changes in our services, security practices, or legal requirements. When we make material changes, we will take reasonable steps to notify you through the website or account communications, and the updated policy will apply going forward.